Terms & Conditions
Returns & Refunds
We hope you love everything you order from us, but you have 7 days to exchange your item(s) if something isn’t quite right. We do have important guidelines that must be followed to make an exchange. The criteria are as follows:
- The product is not returnable if the tag has been removed
- The product is not returnable if used/worn
- All return costs must be covered by the consumer but we will levy the price for sending your desired exchanged product
- Any custom made order is not entitled to an exchange
- Refunds are not permitted
For any inquiries or to make an exchange, please contact firstname.lastname@example.org
If for any order you have given us the wrong address, we are not liable for the contents of the shipment and are not obligated to give you a refund.
We do ship globally, but we are unable to deliver to a small number of countries. Refer to the list below of countries we cannot ship to:
- Bovet Island
- British Indian Ocean Territory
- French Southern Territories
- Heard & McDonald Islands
- Saint Pierre & Miquelon
- Tristan da Cunha
- US Minor Outlaying Islands (Baker Is, Howland Is, Johnston Atoll, Kingman Reef, Midway Atoll, Palmyra Atoll, Wake is)
- Western Sahara
- North Korea
For your convenience, we convert our prices to the following currencies: SG, INR, GBP, USD, AUD, EUR, and JPY, However, we charge in SG dollars.
Duties & taxes
International: Your order will be shipped on a Delivery Duties Unpaid basis, and may incur duties, fees, and import taxes upon delivery. For more information, please consult your local customs office.
Please allow 4-7 days for processing and 2-3 weeks for your order to be shipped to you. Orders usually will not be shipped the same day they are placed. If you require a rush order, please email us to inquire about express shipping. We will do our best to meet your deadline.
Please refer to the measurement chart for more information on sizing. The Divas Closet team can provide guidance and suggestions regarding sizing, but the final decision is yours.